PhoenixProCar understands your concerns about privacy and adheres to recognized industry standards to secure information in our possession from any unauthorized use or tempering. This notice describes PhoenixProCar privacy policy, the information we collect to ensure secure order processing and provide a highly personalized shopping experience. If you have any concerns, comments or complaints, be sure to inform us by sending email to feedback@PhoenixProCar.com.
PhoenixProCar does not disclose your personnel information to a third party, except in following conditions:
It is necessary to process your order or requested service.
While validating financial transaction to protect you from unauthorized use of your credit card or bank information.
In order to comply with a legal process, i.e. court order, law enforcement request etc.
PhoenixProCar determines on its sole discretion that disclosure is necessary to protect rights, property and safety of PhoenixProCar, its affiliates, partners or others.
Automatic information:
We collect anonymous information received automatically from your browser; this includes TPC/IP address, browser version and information about referrers and affiliates. Other collected information includes what pages were visited and date time of these visits. This information is analyzed and used to improve and personalize your shopping experience at PhoenixProCar. Cookies are used to keep track of our referral partners. You may decide to turn cookies off in your browser. This will restrict use of certain features at PhoenixProCar and adversely affect your personalized shopping experience.
Credit card policy:
Credit cards are only charged once the payment process is completed and the service as requested by the customer has been completed by the driver.
REFUND POLICY: Since we only charge customers for completed services rendered there are no refunds once the services requested by the customer are completed and the charge has been approved. While we do accept credit card reservations we do not charge for reservations nor do we have cancelation fees for reservations not excercised. Keep in mind that repeated cancelations, especially at the last minute may cause us to refuse to offer a reservation to that customer.
Your information:
We require only limited personal information that is needed for us to safely process your online orders and be able to contact you about your transactions. If you become a PhoenixProCar customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practice to improve your shopping experience and provide you with tailored services.
Customer satisfaction:
PhoenixProCar is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.
How do you give us feedback?
Simply send feedback via e-mail. Please note that feedback given in this manner becomes property of PhoenixProCar and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply use your own e-mail to send a message to feedback@PhoenixProCar.com or you can indicate your preference at the top of your message.
General:
PhoenixProCar may revise this privacy policy at any time by updating this page. You should visit this page from time to time to review the then-current privacy policy. Your continued use of PhoenixProCar constitutes your acceptance of these then-current policies. You should not use PhoenixProCar if you disagree with any of the policies and or terms and conditions posted on this site.
PhoenixProCar Privacy Policy.
